Thank you for shopping with Wear Bear Fruit! We strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help with our 30-day refund policy. Please read the following terms and conditions carefully before initiating a refund.
Eligibility
- Our refund policy lasts for 30 days from the date your order is delivered.
- To be eligible for a refund, the item(s) must be in their original condition - unworn, unwashed, and with all original tags attached.
Refund Process
To initiate a refund, please follow these steps:
- Contact our customer support team at support@wearbearfruit.comwithin the 30-day refund period.
- Provide your order number and a brief explanation of the reason for the return.
- Our customer support team will guide you through the return process and provide you with the necessary details.
Inspection and Approval
- Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria mentioned above.
- If the product(s) pass the inspection, we will proceed with the refund process.
- If the product(s) do not meet the eligibility criteria, we will contact you to discuss further options.
Refund Options
Once your return is approved, you will have the following options for a refund:
- Refund to the original payment method: The purchase amount will be refunded to the same payment method used during the purchase.
- Store Credit: If you prefer, we can provide you with a store credit of the same value as your purchase amount, which you can use for future purchases.
Refund Processing Time
- Refunds will be processed within 7 business days of approval.
- The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
Non-Refundable Items
Some items are not eligible for a refund, including but not limited to:
- Gift cards and promotional vouchers.
- Items that do not meet the eligibility criteria mentioned above.
Shipping Costs
Shipping costs for returning the item(s) will be the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect item or size shipped).
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on your preference.
Changes to the Refund Policy
Wear Bear Fruit reserves the right to modify or update this refund policy at any time without prior notice. The updated policy will be effective from the date of posting on our website. If you have any questions or concerns regarding our refund policy, please feel free to contact our customer support team. We value your satisfaction and are committed to providing you with the best shopping experience at Wear Bear Fruit.
Thank you for your understanding and support.